Refund & Return Policy

Festivoria 30-Day Return and Refund Policy

🕒 Order Processing
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and holidays.

❌ Order Cancellation
Cancellation may be requested within 6 hours of placing an order. If processing or shipment has started, request a return after delivery.

🕒 30-Day Returns
Eligible products may be returned within 30 days after delivery. Items must be unused, unwashed, undamaged, in original packaging, and include accessories and documentation. Proof of purchase is required. This 30-day window applies to eligible promotional and sale items as well.

📩 How to Start a Return
Email support@festivoria.com before sending anything back. Include your order number, reason, and photos or videos for damaged or incorrect items. Returns sent without prior approval may not be accepted.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping fees are non-refundable except where required by law. Use a trackable shipping method.

💰 Refunds
After an approved return is received and inspected, refunds are issued to the original payment method within 10 business days. Approved refunds include the product price and, where applicable, standard shipping for defective, damaged, or incorrect items.

❌ Exceptions
Returns are not accepted for hazardous materials, flammable liquids or gases, perishables, personalized items, used personal-care goods, or gift cards, except where required by law.

📍 Return Address
Zedao Health Technology Inc
30 N Gould St, Ste N
Sheridan, WY 82801
USA

📞 Contact Us
Email: support@festivoria.com
Website: festivoria.com